The sender on the Verizon Wireless network can use any email address they want. I have concluded that Verizon's mobile network does no address authentication on the sender. I have subsequently scanned my computers several times, and each time the scan reports nothing. I changed the email password, and it made no difference.
They received a certified letter last week (and I know they received it). I got nowhere with technical support (surprise, surprise), and I finally just dropped the problem in Verizon's Legal Department's lap. The messages were sent from the Verizon Wireless network, which I found interesting because I don't have cell phone capable of communication with the Verizon wireless network, let alone a Verizon Wireless account. They aren't in my address book, and I don't use Outlook either (which makes it next to impossible for a virus to even get to my address book), and I have the paid version of AVG Internet Security. About 10 days ago email supposedly sent by me turned up at a couple of friends email addresses. I am convinced there at least has been a security problem with Verizon email's web interface. I've also run scans on my computer at home and no virus. Well obviously there is because I've found serveral posts on the forum about Verizon email accounts being hacked. I called Verizon and the person I spoke to was clueless and said there were no security issues with Verizon home accounts. We've had Verizon for several years and I have never been asked by an agent for a SSN. Now 3 more alerts in the last 24 hours and also a week after I believe my Verizon email account was hacked. The first alert I got on my SSN was 12/30/11. I immediately said I had already confirmed everything and hung up. My husband gave me the phone and I asked the person if he was calling about our router order and he said he couldn't see that information. This person said he couldn't find out account by looking up our home phone number and then asked for a SSN, which he did NOT give him. He didn't answer but called the number back and it sounded like the regular Verizon message and he was transferred to an agent. Someone supposedly from Verizon called my husband's cell phone number the day after I ordered the router, which I am not sure how they got because we always call from our home number. I'm starting to put this all together and the first attempt by someone using my SSN number was one day after my Verizon router stopped working and I had to get a new one. In the last 24 hours I have had three attempts by someone using my SSN to open AT&T, Verizon Wireless, and Sprint accounts. Thanks to all that read (and hopefully) respond!
#INSTALL VIRUS PROTECTION VERIZON CELL PHONE PASSWORD#
This tells me that it was sent from my PHONE and not my local computer.Ĭan someone (ANYONE) tell me how this would have been sent via my phone?/Īlso, how does verizon expect you to have a very secure email password when the system will not allow symbols? It was from my email address and had "sent from verizon " at the bottom of the message. Today, I got an email from someone on my list that indicated that they received yet another spam email. I did this after discontinuing use of outlook. I also setup my mobile phone on verizon to send emails via the verizon mobile system with the new password. I started to use the to send and receive emails. Outlook will not even send or receive messages since it has an old password. I again got an email from Comcast indicating my system was sending mail via a bot.Īgain, I did more scans. Again, some were returned because they were old/bad addresses.
SPAM messages were again sent via my system to people in my contact list. Not having the time to mess with it further, a few days later, same thing happened again. Not only the locally installed Norton product, but Malwarebytes and several online scanners (trendmicro, eset, etc.). I used MULTIPLE sources for checking my system. So, I did an AV/AS seach and nothing was found. A day or so later, I got an email from Comcast indicating that a system in my house was sending spam and was probably taken over by a bot. Along with the bad addresses, many went though supposedly from me. About a week or so ago, I got some emails returned (bad addresses) to my inbox indicating that i had sent some emails to some bad addresses.
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